Working the Night Shift: Women in India’s Call Center Industry

Regina M. Hechanova

Founding Editors
Ernest J. Wilson III
Michael L. Best

Editors in Chief
François Bar
Kentaro Toyama

Managing Editor
Arlene Luck

Associate Editors
Richard Boateng
Mireia Fernández-Ardèvol
Carleen Maitland
Judith Mariscal
Joyojeet Pal
Araba Sey
Bill Thies
Bill Tucker

Senior Editor
Jillian Kwong

Editorial Board
Raymond Akwule
Roxana Barrantes
Michael L. Best
Antonio Botelho
Jenna Burrell
Jennifer Bussell
Andy Dearden
Jonathan Donner
Keith Edwards
Helani Galpaya
Martha Garcia-Murillo
Heather Horst
Heather Hudson
Tim Kelly
Charles Kenny
Dorothea Kleine
Beth Kolko
Richa Kumar
Rich Ling
Alemayehu Molla
Tapan Parikh
Balaji Parthasarathy
Ben Petrazzini
Revi Sterling
Lakshmi Subramanian
Rahul Tongia
John Traxler
Ernest J. Wilson III

Advisory Board
K. Y. Amoako
Jacques Attali
Zoe Baird
Ambassador Diana Lady Dougan
Shumpei Kumon
Ayisi Makatiani
N. R. Narayana Murthy
Nicholas Negroponte
Jose Maria Figueres Olsen
Alex (Sandy) Pentland
Jeffrey Sachs
Mohammad Yunus

Emeritus Editorial Board
Izumi Aizu
Subhash Bhatnagar
Seymour E. Goodman
Cees J. Hamelink
Ashok Jhunjhunwala
Guo Liang
Catherine Mann
Robin Mansell
Vanancio Massingue
Michel J. Menou
Nii Quaynor
Mitchel Resnick
Rohan Samarajiva
AnnaLee Saxenian
Ben Shneiderman
Ramesh Srinivasan
Tim Unwin
Robert Valantin